End-User Support Services

ICT support forms the core of our services portfolio.

Service Desk

At the centre of our support system is the service desk, which works to receive, assist, manage and route all calls to our national field engineers. These engineers then provide the necessary support and maintenance required, with regular feedback to the customer of course. Every call is tracked until resolved, whether linked to a customer Service Level Agreement (SLA) or Time & Material based.

Thanks to our centralised service desk we are able to provide remote and on-site ICT support to customers throughout South Africa. From on-site and/or remote support to monthly call reports and end-user support, we ensure that you receive an unparalleled ICT service experience.

Currently, we also provide support services as an accredited sub-contractor to a number of national customers on behalf of several global and national companies, as well as similar support services to our own customers.

On-Site Support

ICT giving you grey hairs?

Not to worry, we provide on-site, end-user support to a wide range of companies.  Our skilled engineers are here to help you identify, understand and resolve the problem as quickly as possible.

Contact us today to solve your ICT frustrations.